Dr. Pandey runs a pediatric practice in Blacksburg. Single location. Sees mostly families from the area - mix of Medicaid, commercial insurance, some self-pay.
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The practice was fine. Patients were happy. He liked the work.

But the billing side? Always felt like a low-grade headache that never quite went away.

❌ Vaccine claims were hit or miss. Sometimes they'd pay. Sometimes they'd deny for reasons nobody could quite figure out. Had to appeal, wait, follow up. Annoying.

❌ Well-child visits got denied randomly. Same codes, same process - one month they'd pay, next month denial. No consistency.

❌ Medicaid took forever. Submit in January, maybe see payment in March. Or April. Who knows.

❌ Collections were unpredictable. Some months looked good, some months were weirdly short. Hard to plan anything when you don't know what'll actually come in.

❌ Always stuff to follow up on. "Did that claim ever get paid?" "Why did this deny?" "Can someone check on these?" It just never ended.Nothing dramatic. Just constant low-level friction that ate up time and mental space.

✅ Vaccine claims just work now
✅ Well-child visits get paid every time
✅ Medicaid pays in 25-30 days
✅ Collections are predictable month to month
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They handle everything that was taking up his time.
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💉 Vaccine billing done right
They know all the product codes, admin codes, payer-specific rules. Vaccine denial rate went from 21% to under 2%.

🧸 Well-child visits coded correctly
Age-based E&M codes, preventive add-ons, all handled. Gets paid the first time now.

🏥 Medicaid claims submitted clean
Everything scrubbed before it goes out. Pays in 25-30 days instead of 60-90.

⚡ Real-time dashboard
Can see what's pending, what's paid, what needs attention. No more surprises.

🛡️ Denials handled automatically
If something gets denied (rare now), they're already working it. He just gets a quick update.

🔍 AI catches missing payments
Their system flagged $6,400 in vaccine admin codes that never got paid. Going back months. Got it all recovered.